Talk to us
Contact
Email support@pupsmith.com for product and order help. Include your order number when you have one.
Questions about an order, a product, or whether something is a good fit for your dog? We would be glad to help.
Email support@pupsmith.com. Include your order number if you are writing about an existing order.
What to include
- Order questions: your order number and the email you used at checkout.
- Returns: your order number and a short note on what went wrong. Read the Refund Policy first so you know what to expect.
- Product questions: your dog's size, breed, and how they treat their gear. It helps us give you a straight answer instead of a sales pitch.
- Damaged or incorrect items: a photo, if you can. It speeds everything up.
Shipping and returns at a glance
Delivery timing varies by item and destination. Contact us before ordering if you need an item by a specific date. Most unused items can be returned within 30 days of delivery. Full details live in our Shipping Policy and Refund Policy, and the common questions are answered on our FAQ.
PupSmith Originals
Our own designed-and-3D-printed line has not launched yet. If you want to know the moment it does, join the list at the bottom of any page or email us and we will add you.
Mailing address
PupSmith LLC, United States. Please do not send returns anywhere until we have sent you a return address.