Shipping Policy

Effective date: August 10, 2026

This Shipping Policy applies to orders placed with PupSmith LLC for delivery within the United States.

Where we ship

We currently ship to eligible U.S. delivery addresses shown at checkout. Availability for Alaska, Hawaii, U.S. territories, P.O. boxes, and military addresses can vary by carrier and product. If checkout does not accept an address, contact us before placing the order. International shipping is not currently offered unless it is expressly made available at checkout.

Processing and shipping

We work to prepare in-stock orders promptly. Available shipping methods and charges for your order and address are shown at checkout before you pay. Business days exclude weekends and federal holidays. Any separate processing estimate, preorder date, made-to-order timeline, or PupSmith Originals production estimate shown on a product page becomes part of the expected schedule for that item.

We do not publish a guaranteed delivery date, and any transit time a carrier shows is that carrier's own estimate rather than a PupSmith promise. High order volume, carrier disruptions, severe weather, holidays, incorrect addresses, and remote destinations may cause delays outside our control. If an order contains products with different availability dates, we may wait and ship them together or send separate parcels.

Rates, carriers, and tracking

Available shipping methods and charges are displayed at checkout before payment. Rates may depend on destination, package weight, product dimensions, and service level. When tracking is available, we will send it to the email or phone number provided at checkout. Tracking can take up to 48 hours to show its first carrier scan.

Address accuracy

Please review the shipping address before completing checkout. Contact support@pupsmith.com immediately if it needs correction. We will try to help, but an address cannot always be changed after fulfillment begins. Customers are responsible for added costs caused by an incorrect or incomplete address, refusal, or failure to collect a parcel, except where prohibited by law.

Delayed, missing, or marked-delivered orders

If tracking has not moved for several business days, or a package is marked delivered but cannot be found, first check the delivery area, household members, neighbors, and any notice from the carrier. Then contact the carrier and PupSmith. We will help investigate and, when appropriate, open a carrier claim. A replacement or refund depends on the investigation and applicable carrier coverage.

Shipping damage

Keep the product, shipping box, labels, and packing materials if an order arrives damaged. Contact us promptly with the order number and clear photos so we can assess the issue and arrange an appropriate replacement, refund, or return. Do not discard damaged goods until we confirm the next step.